Our Call Center Management team has more than 10 years of Call Center experience from premier BPOs in the country both in sales and customer service. We have a team of experts in setting up new accounts for those who have never outsourced their call center services before. Our team has handled various projects from Financial accounts, Software as Service, Telecommunications, and Business to Consumer needs. Our expertise are in telemarketing, lead generation, order taking, market research and surveys, appointment setting, customer support, billing, customer retention and fraud management. With our diverse and highly experienced workforce, you can give us a project and definitely find the best team to work for you!

Sales

At TNRM, we are committed to your business growth. Your success is our success. With the backing of our results-driven Sales Executives, your business is poised to achieve greater market share. We have a 9% average annual growth of customers and 17% average annual growth of orders placed. We can help you identify business opportunities and sell to your prospects.

No need to worry about:

• Appointment Setting
• Lead Generation
• Inbound/Outbound Sales – B2B and B2C
• Chat and Email Sales
• Order Processing
• Billing and Payments
• Upselling and Crosselling

TNRM has got you covered. Boost your bottom line now.

Customer Service

Maintain competitive advantage by having round the clock customer support of your products and services. Imbued with a strong sense of integrity, our Support Department is dedicated to ensuring your customers’ satisfaction and helping you maintain harmonious and profitable relationships with your clientele. It takes an average of 10.43 seconds for an agent to answer a customer’s call from the moment they dial our numbers.

Imagine how our efficiency can translate into a positive experience for your consumers:

• Phone Services
• Chat, Email, and SMS Support
• Order Processing
• Ticketing Support System
• Fraud Management

Sit back and relax knowing that your business is taken care of 24 hours a day, 7 days a week.

Why Outsource?

Outsourcing your voice and non-voice needs gives you the following advantages:

• Lower infrastructure, operational and rental costs
• Focus on your core business
• Advanced training and quality monitoring
• Increased efficiency

Leave the work to the experts in managing calls, chats, emails and SMS and make these resources efficient to satisfy more customers or make greater sales.

The TNRM Call Center

Total Net Research and Marketing Inc.’s Call Center offers the following advantages:

• Multi channel services from Voice, Chat, Email and SMS
• Flexiblility in accepting projects for both short and long term
• Option for dedicated and shared agents for small projects
• Use of the latest in Call Center tools and technology
• 24/7 capability
• Experience in handling clients from around the globe for both sales and customer service
• Highly skilled and English proficient team in both verbal and written
• Personal Account Managers to manage your campaigns and projects
• In-house Training and Quality Assurance Department

We understand how critical it is to answer your potential client’s calls and messages, more so convert leads into sales. You can trust TNRM to give 100% commitment in completing your requirements. Set a meeting with our top Outsourcing consultants and know if TNRM is the best fit for you.